Shipping policy

Processing Time

All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Rates & Delivery Estimates

• Domestic (Hong Kong): 2–5 business days

• International: 7–21 business days depending on destination

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Methods

We work with reliable courier partners such as SF Express, DHL, and Hongkong Post to ensure safe and timely delivery. Customers may select their preferred method at checkout when available.

Order Tracking

Once your order has been shipped, you will receive an email notification with a tracking number to monitor your shipment status.

Customs, Duties & Taxes

Konxept is not responsible for any customs fees, import duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Delays & Exceptions

Delivery times are estimates and may vary due to customs clearance, courier delays, or circumstances beyond our control (e.g., weather, public holidays).

Damaged or Lost Packages

Konxept is not liable for packages lost or damaged in transit. If you receive a damaged order, please contact the courier directly to file a claim. However, you may also contact us at info@kureart.com and we’ll do our best to assist.

Contact Us

For any shipping-related inquiries, please reach out to us at:
info@kureart.com